ForgeBuild Asia uses scheduled consolidated shipments to provide competitive pricing while maintaining a clear and accountable order process.

Order Confirmation

All products and custom PC configurations are subject to availability confirmation. A downpayment confirms the order with our logistics team and secures its placement in the scheduled cargo. Only confirmed orders are processed for shipment.

Estimated Fulfillment Time

•    Component orders: Estimated processing and arrival period of 2–3 weeks from payment confirmation.
•    Custom-built PCs: Up to one additional week for local assembly, configuration, and testing after all required components arrive at our facility.
•    Most orders are completed within four weeks. If an order has not arrived at our facility within six weeks, the downpayment becomes eligible for a full refund.

All timeframes are estimates and may be affected by customs clearance, weather, carrier operations, holidays, or other events outside our reasonable control. Any material change to the expected fulfillment period will be communicated by email.

Order Updates

Order updates are sent to the email address provided during checkout. Customers may receive updates when the order is confirmed, products are secured, the consolidated cargo is dispatched to the Philippines, the order arrives, assembly begins, and the order becomes ready for pickup or delivery.

International orders travel through consolidated cargo together with shipments belonging to other businesses. Specific cargo details, documents, and third-party shipment information are confidential and cannot be disclosed. Individual international tracking numbers are not available during this stage.

Nationwide Delivery

Nationwide delivery may be arranged through an available local courier. Delivery charges are paid by the customer and depend on the destination, package size, declared value, and courier rates. The available courier and payment arrangement will be confirmed before dispatch.

Customers should inspect the package upon receipt and report visible damage, missing items, or delivery concerns promptly through hq@forgebuildasia.com. Keep the packaging, product boxes, invoice, delivery receipt, and any available photos or unboxing video while the concern is being reviewed.