WARRANTY POLICY
ForgeBuild Asia issues an official invoice, proof of purchase, and delivery receipt for confirmed orders. These documents, together with the original product boxes when applicable, must be retained for warranty service.
Warranty Coverage
Warranty coverage and duration vary by brand, product, and component. The applicable coverage will be stated on the product listing, invoice, delivery receipt, or warranty documentation provided with the order. Imported products may have different service arrangements from products supplied through local retail distributors.
ForgeBuild Asia serves as the customer’s first point of contact for warranty assessment. Warranty-related drop-offs are accepted at our logistics and service center after the transaction has been confirmed with our support team.
How to Request Warranty Service
1. Email hq@forgebuildasia.com with your order number, invoice, product name, serial number, and a clear description of the issue.
2. Include photos, videos, error messages, and troubleshooting steps when available.
3. Wait for confirmation and service instructions before shipping or bringing the product to our Quezon City facility.
4. Return the affected product with its accessories, original packaging or box when required, invoice, and delivery receipt.
Defective or Non-Working Products
If a product arrives defective or non-working, contact us promptly. The item must be returned or shipped to our service center for inspection. Once the reported defect is verified, ForgeBuild Asia will provide the applicable remedy, which may include repair, replacement, or refund, consistent with the product’s warranty coverage and applicable Philippine consumer law.
Warranty Exclusions
Warranty does not cover issues caused by misuse, accidents, unauthorized repair or modification, incorrect installation by another party, liquid damage, electrical damage, physical damage, malware, normal wear and tear, lost accessories, removed or altered serial numbers, or failure to follow manufacturer instructions. This list does not limit any non-waivable.
Custom PC Support
Custom PCs are assembled and checked at our facility. Operating-system installation, Microsoft applications, and essential drivers may be included as stated in the build listing. Unless a paid license is specifically included on the invoice, pre-installed software does not represent the sale of a separate software license. Customers may purchase their preferred licensed software separately.